At Memoria, we take pride in crafting personalized, handcrafted gifts that are uniquely tailored to each customer. Due to the customized nature of our products, we are unable to accept returns or exchanges unless the item arrives with a defect in the material or craftsmanship.

Conditions for Refund or Replacement

• If your item has a defect in the material or craftsmanship, please contact us within 7 days of receiving your order.
• To process your claim, we require:
  • A description of the issue.
  • Clear photographs of the defect.
  • Proof of purchase (order confirmation or receipt).

What Happens Next?

• Once your claim is reviewed and approved, we will either:
  • Issue a replacement for the defective product.
  • Provide a full refund if a replacement is not possible.

Non-Returnable Items

• Customized products without defects.
• Items with issues caused by misuse, accidental damage, or improper care.